Raiffeisenbank Austria – Partner in value-creation

Innovation Institute is pleased to announce a new partnership with Raiffeisenbank Austria, part of one of the largest banking groups in CEE region. RBA began operating in 1994 as the first bank in Croatia to have been founded with foreign Capital by Raiffeisen Bank International based in Vienna.

RBA provides a comprehensive range of banking and other financial services to its customers through members of the Raiffeisen Group in Croatia which, in addition to the Bank, also include building society Raiffeisen Stambena Štedionica, Raiffeisen Leasing, pension funds management company Raiffeisen Društvo za Upravljanje Obveznim i Dobrovoljnim Mirovinskim Fondovima, pension insurance company Raiffeisen Mirovinsko Osiguravajuće Društvo, Raiffeisen Invest, Raiffeisen Consulting, Raiffeisen Factoring, and Raiffeisen Bonus.

Although they provide a wide range of services to a diverse set of consumers, customer satisfaction at every touchpoint is one of their highest priorities. Driving value creation at every step of the way is their mission which has been recognized by many international and domestic awarding institutions. In the last 10 years RBA has won a number of prestigious awards where some of the most prominent have been awarded by Global Finance, World Finance, The Banker, IPE, Employer Partner Certificate and many more.

Being in constant interactions and building relationships with customers drives a need for continuous development and learning in order to exceed expectations and manage the customer journey accordingly. We strongly believe that this partnership is going to encourage and push both sides toward even stronger long-term value creation developed by a structured approach to education and mindset development learning for all management levels.